Frequently asked questions

Select “Get started”, then provide your email address, phone number and a secure password. Verify your email and you can start buying airtime and data straight away.

Yes — the minimum wallet funding amount is ₦100. The maximum per transaction is ₦1,000,000.

Delivery is normally within 10–30 seconds of a successful payment. During peak hours it can take up to two minutes.

All major Nigerian networks: MTN, Airtel, Glo and 9mobile.

Yes. Enter the recipient’s phone number at checkout and the bundle is delivered to them directly.

Card and bank transfer through our payment gateway, and your ReUp wallet balance.

Open Wallet, select “Fund wallet”, choose an amount and pick either card payment or bank transfer. Bank transfers are matched automatically using the reference we show you.

A processing fee applies per transaction. It is shown in full on the confirmation screen before you approve anything — there are no hidden charges.

Check your internet connection, confirm the phone number or meter number, and check your wallet balance. If you were debited but nothing was delivered, the transaction is reversed automatically — you can also raise it with support using the reference.

Use the contact form, start a live chat while signed in, or reach us by email or phone. Include your transaction reference so we can trace it immediately.